We're always keen to find out ways to improve our customer service. If you have any feedback, suggestions or concerns related to banking with us, please tell us by completing the form below:

Are you experiencing financial hardship?

We understand that your personal circumstances can change unexpectedly. Find out more about our Financial difficulty assistance.

Resolving a complaint

It is important for us to know when we have not met your expectations no matter the circumstance. There are many ways to tell us about your complaint:

In person - by speaking to a member of our staff
Telephone - by contacting 1300 660 115
Email: service@ruralbank.com.au
Complete the contact form below

Find out more about our complaints process.